Refund policy

Right of return

Overview of the return rules

• Returns accepted within 14 days
• Free return shipping
• 2% restocking fee
• No items excluded from exchange

We grant a voluntary right of return of 30 days from receipt of the goods.

In order to make a return, the item must:

• be in its original condition (unworn, unused)
• have all labels attached
• be returned in its original packaging
• and be accompanied by proof of purchase (e.g. order confirmation or invoice)

Return process

To initiate a return, please contact us at:
shop-switzerland@niquagroup.com

After reviewing your request, you will receive:

• the return address
• and further instructions for the return

Unannounced returns cannot be accepted.

Return costs

Return shipping is free of charge.

For approved returns, a restocking fee of 2% of the value of the goods is charged.

In the case of:

• damaged items
• incorrect deliveries

we will of course bear all return costs without additional charges.

Inspection and acceptance of the return

Upon receipt, the goods will be inspected. A return will be accepted provided the above conditions are met.

Damage and problems

Please check your order immediately upon receipt.
If an item is damaged, defective or incorrectly delivered, please contact us without delay so that we can offer a solution.

Non-returnable items

The following are excluded from return:

• custom-made or personalised products
• perishable goods (e.g. food, plants)
• opened or used hygiene and care products
• hazardous materials as well as flammable liquids or gases
• discounted items (sale) and gift vouchers

Exchange

All items can be exchanged provided the return conditions are met.

For an exchange, please send back the original item and place a new order if necessary.

Refunds

After inspection of the return, we will inform you about the approval of the refund.

If approved, the refund will be made:

• via the payment method originally used
• generally within 10 working days

Please note that the processing time may vary depending on banks or credit card providers.