Privacy policy
PRIVACY POLICY
-
Controller
The controller responsible for data processing is:
NIQUA Switzerland SA
Route des Cernys 3
CH-1338 Ballaigues
Switzerland
Email: shop-switzerland@niquagroup.com
-
General
We process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP / revFADP).
Personal data is any information that allows the identification of a natural person.
Processing takes place in particular for the following purposes:
• Operation of our online shop
• Processing of orders
• Communication with customers
• Ensuring security
• Improvement of our services
• Carrying out marketing measures
Processing takes place in particular for the performance of a contract, to safeguard legitimate interests, to comply with legal obligations or on the basis of consent.
-
Data collected
We may process in particular the following data:
Master data
• Name
• Address
• Email address
• Telephone number
Order and payment data
• Products ordered
• Transaction data
• Payment information (processed via payment service providers)
Technical data
• IP address
• Device type
• Browser information
• Date and time of use
Usage data
• Pages accessed
• Shopping cart activity
• Interactions with our online shop
Contact enquiries
If you contact us via a form or by email, we process the information submitted in order to respond to your enquiry.
-
Purposes of processing
The data is processed in particular for the following purposes:
• Performance and administration of contracts
• Provision and optimisation of the online shop
• Ensuring customer service
• Prevention of fraud and ensuring security
• Sending newsletters and marketing communications, where permitted or requested
• Analysis and improvement of our services
You can unsubscribe from marketing communications at any time.
-
Hosting and Shopify
Our online shop is operated via Shopify Inc.
Shopify provides the technical infrastructure and processes personal data on our behalf. Personal data may be transferred outside Switzerland and the European Union, in particular to the United States.
Further information:
https://www.shopify.com/legal/privacy
-
Disclosure of data
Personal data may be disclosed in particular to:
• Payment service providers
• Delivery and logistics companies
• IT and hosting service providers
• Marketing and newsletter service providers
• Authorities, where required by law
-
Transfer abroad
Personal data may be transferred to countries outside Switzerland.
If the level of protection is not adequate, we take appropriate contractual and technical safeguards.
-
Retention period
The data is retained for as long as is necessary for the intended purposes or as required by legal obligations.
-
Cookies and tracking technologies
Our website uses cookies and similar technologies.
These technologies serve in particular to:
• ensure the technical functioning of the website
• analyse the use of the website
• carry out marketing and advertising measures
• improve the user experience
Third-party services such as Shopify, Google or Meta may also be used.
You can restrict or disable cookies at any time via your browser settings.
-
Newsletter and marketing
With your consent, we use your data to send newsletters and marketing communications.
You can unsubscribe at any time via the link provided in the emails or by contacting us directly.
-
Rights of data subjects
You have in particular the following rights:
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
If you have questions about data protection or about exercising your rights, please contact us:
shop-switzerland@niquagroup.com
-
Automated decisions
No automated decisions that produce legal effects are made.
-
Security
We take appropriate technical and organisational measures to protect personal data.
Data transmission on our website is encrypted using SSL/TLS technology.
-
Changes
We may amend this privacy policy at any time.
The version published on our website is authoritative.
Version: May 2026